Privacy Policy

Privacy Policy

Last updated: 16 May 2025

Pebble & Pine Escapes is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or book a stay with us.

1. Who We Are

Pebble & Pine Escapes is a UK-based holiday let business operating a property at Rockley Park, Poole.

2. What Information We Collect

We may collect and store the following types of personal information:

Name, email address, and phone number
Payment and billing details
Booking information (e.g. dates of stay, guest preferences, car registration)
Communications (emails or messages you send us)
Device and browser data via cookies

3. How We Use Your Information

We use your personal data to:

Process bookings and manage your stay
Communicate with you regarding your reservation
Respond to enquiries
Send newsletters or promotional materials (only if you opt in)
Improve our website and guest experience

4. How We Share Your Information

We only share your data with trusted third-party services to support our operations, including:

Lodgify (booking and website platform)
Stripe or other payment processors
Haven Rockley Park

We never sell or rent your data to third parties.

5. Cookies

We use cookies to improve your experience and analyse website traffic. When you visit our site, a cookie banner will appear to let you manage your preferences.

6. Data Storage & Security

Your data is stored securely and only retained as long as necessary to fulfil the purposes outlined above. Our service providers comply with GDPR and use encrypted platforms.

7. Your Rights

Under UK data protection law, you have the right to:

Access a copy of your personal data
Correct or delete data we hold about you
Withdraw consent for marketing communications

To exercise these rights, contact us at: [email protected]

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.